TQM Practices in Automobile Industry of Northern India-An Empirical Investigation
The implementation of Quality Management (QM) practices has been spread after the organizations have realized that such practices could increase competitiveness. This study is an attempt to assess the performance of TQM practices viz. team building and employee involvement, strategic planning, supplier focus, and reward. Questionnaire survey has been performed to assess the performance of these practices using descriptive statistics and correlation analysis. Results indicated that quality circles, training, supplier rating system and employee suggestion system plays a significant role in improving the performance of current manufacturing system processes
Index Terms - Quality Management practices, questionnaire and automobile industry etc.